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Mystery Call

Mystery Call

What does your staff offer to your customers at the receiver? Do they provide the correct information? Is the prospect encouraged to purchase? Is the contact quick and effective? With our mystery call service, we enable you to evaluate the experience of your prospects and customers during a telephone call, to ensure that it lives up to their expectations and that it is in line with your possible standards and performance guidelines. Through the calls made by our experienced Mysteries, you can investigate waiting time, competence, professionalism, kindness and availability of your staff/call center and you can have a wider and more detailed overview of their working efficiency and effectiveness. Our reports, which collect all the feedback gathered during the incognito calls, will provide you with a clear indication of your strengths and the eventual areas of improvement, and, if you wish, also in comparison to your main competitors.