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Mystery Visit

Mystery Visit

Thanks to the expertise of our shoppers (about 3000, all accurately recruited and trained and available throughout the Italian territory) we give you the possibility to gather specific and detailed information during incognito visits in your stores. We allow you to know and deeply understand your clients’ satisfaction level, the professionalism and quality of the offered service. We provide you with concrete and impartial suggestions that allow you to improve the service and your staff’s performances in your points of sales, even comparing them with competitors’ ones. This is a methodology that is suitable for multiple sectors and business companies like FMCGs, from Luxury retail chains to Automotive ones, banks, hospitals and hotels etc. Moreover, according to your needs, the methodology can imply the purchase of a product in your store or your online sales, including the return procedure and the related evaluation of it.