KIK. has a long experience in the implementation of Mystery Visit programs, which has always represented the “core” of all its activities.
These are visits, but also telephone calls (Mystery Call) and emailing, carried out in a “mysterious” way, or by a professional who pretends to be a customer / user / consumer. The Mystery Shopper , following a predefined scenario, investigates aspects related to the level and the quality of the service offered; the proactivity, negotiating and commercial effectiveness of the staff; compliance with company standards and guidelines; the management and organizational skills of the personnel. And much more.
What derives from these investigations is an analysis and an objective observation of what happens in chains of luxury shops / fashion / design / electronics / home appliances / etc; vehicle dealers (cars, articulated lorries, etc), Banking and insurance institutions; Hotel and restaurant chains; Medical Institutes – Sanitary and Dentists, etc.
Very often, these investigations are aimed at identifying areas of improvement or potentialities insufficiently expressed by the staff, by the team, by the employees.
The combination of a Mystery Shopping investigation with a Training and Coaching Program aims at achieving this task, working on the ideas emerged during the investigation.
Therefore it is possible to develop real programs supported by professionals, such as psychologists, trainers and coaches for staff training.
If, for example, in a retail chain, after the implementation of a Mystery Visit program, gaps in the commercial or negotiation skills of the staff should arise, we could evaluate the realization of a Training and Coaching activity specifically designed to develop and strengthen this aspect, structured both on individuals and in groups.
The goal is therefore to capitalize the feedback that emerged during the Mystery investigation and turn it into opportunities to grow the value of their people and consequently their business.
It is on this trail that KIK. offers the possibility to match Mystery Shopping checks with tailored training programs such as individual and group activities; workshops; Role-Playing and Etc .. providing experts such as psychologists, trainers and coaches.
For more information, just contact us: firstname.lastname@example.org. We will be happy to tell you about Mystery Shopping + Training and to understand with you how it can be adapted to better match your specific needs.