We see with our client’s eyes, we live its Customer Experience, we experience the degree of the service offered.
We reach statistically relevant samples, we analyse data and infer consistent and reliable evidence.
We listen to the direct voice of the client, we argue on ideas and prompts and we gather insights from their actual needs.
We have ideas for your requirements, resources for their fulfilment and we take care of every detail, adopting a full-service approach.
We develop potentials, support resources’ formation and strengthen their skills and motivation.
Who we are
Expertise
Industries
Luxury
Launch of new collections, cross selling, after-sales services. Planning a strategy in the luxury industry requires a multi-pronged approach, calling for diverse competences concerning product, communication and client management. (…)
Retail
We help you to understand decision making processes affecting the purchasing behaviour at the point of sale, either directly in-store or in simulated environments (in-test location). (…)
Beauty & Cosmetics
Characterized by great vitality even in times of crisis, in recent years the beauty has seen high growth rates in all markets. In order to understand its dynamics is essential to study in-depth the cultural and social changes taking place, which have a profound impact on people’s aspirations, habits and lifestyles. (…)
Healthcare
We have the tools to grow your competitive advantage in an industry that requires cross-cutting approaches and clear-cut strategies of intervention in the areas of production, distribution and retail, as well as a thorough knowledge of technological issues and often complex regulations. (…)
Finance
The competitive landscape for financial services has expanded considerably in recent years. (…)
Food & Beverages
Consumers every day more demanding and careful about the origin of the ingredients, increasingly restrictive regulations to allergens and labelling, continuously evolving sales channels, deeply diverse cultures and traditions interacting with each other in the global market. (…)
Automotive
Whether you want to evaluate the popularity of your car, measure the success of the marketing campaign of your latest motorcycle or investigate the loyalty of your customers, we provide you the data you need to successfully position yourselves versus your competitors. (…)
Fashion
To ensure an experience up to the expectations of the most advanced customers, brands in the fashion industry must now know how to play ahead of their competitors, aiming at the same time to maximize the loyalty towards the brand through flawless customer service and an integrated and enticing communication. (…)
Media
Thanks to the disruptive and pervasive impact of digital platforms, media have been rapidly evolving into a dynamic industry, interconnected on a global scale. (…)